Return policy
If you are not satisfied with the purchase made for any reason, you have the right to withdraw from the contract, without any penalty and without specifying the reason.
Terms and Conditions: The withdrawal must be expressed within 48 hours from receipt of the product, by e-mailing to shop@bettyflorence.it.
A registered letter with acknowledgment of receipt must also be sent within 14 working days from product’s receipt, specifying all the data of the sale: sender and order nr. at the following address:
Betty Florence S.n.c. by Tiziana and Beatrice Neri
Piazza Madonna Aldobrandini 9 / 10r
50123 Florence (FI)
Also within the term of 14 working days, all purchased goods can be returned to the sender-supplier, with their packaging without lacking anything. The latter can be sent together with the aforementioned registered letter. The return costs and the means to be used will be at buyers’ expense and responsibility and not compensated by Betty Florence S.n.c. in the event goods are lost or damaged. It will also be necessary to specify on the package the following “Subject: withdrawal, ord. no., sender ". Once the goods have been received, Betty Florence S.n.c. will issue a credit note for the entire amount you paid and you will have 30 days for the purchase otherwise only the amount of the product will be refunded.
Who does not have the right of withdrawal: cannot exercise the right of withdrawal whoever made the purchase for work-related purposes and for which the the issuance of an invoice by the supplier was required.
With the receipt of the communication, with which the purchaser expresses the exercise of the right of withdrawal, the parties to this contract are released from each other except as provided for in the previous points of this article.